Refund Policy
Last updated: October 4, 2026
30-day money-back guarantee
We offer a 30-day money-back guarantee on all purchases. If you're not satisfied with a camera effect you bought in the PokerFace store, you can request a full refund within 30 days of your order date — no questions asked.
How to request a refund
Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund, visit paddle.net and look up your order, or reply to the receipt email you received after your purchase. You can also contact us through the support channel in the app and we'll help you through it.
What happens after a refund
Once a refund is approved, the purchase amount is returned to your original payment method by Paddle, and the refunded effect is removed from your account. Refund processing times depend on your bank or card provider.